1. Overview
Agent Logger is a digital software product that provides browser extension functionality for AI coding assistants. This Refund Policy explains our stance on refunds and the limited circumstances under which exceptions may apply.
General Policy: All sales are final and non-refundable.
2. No Refund Policy
Due to the nature of digital products, we do not offer refunds on purchases of Agent Logger licenses. This policy exists because:
- Agent Logger is a digital product with instant delivery
- License keys are activated immediately upon purchase
- Access to the full product is granted right away
- A free trial is available for you to evaluate the product before purchasing
We encourage all potential customers to take advantage of our free trial period to fully evaluate Agent Logger before making a purchase decision.
3. Limited Exceptions
While our general policy is no refunds, we may consider exceptions in the following limited circumstances:
- Duplicate charges: If you were charged multiple times for the same purchase (must be reported within 48 hours)
- Technical failure on our end: If a technical issue on our side prevents you from activating or using your license, and our support team cannot resolve the issue
All exception requests are subject to verification by our support team and require proof of the issue (such as transaction receipts or error screenshots).
4. How to Request an Exception
If you believe your situation qualifies for an exception under the circumstances listed above, please contact us:
- Email us at hello@agentlogger.com
- Include your order confirmation or transaction ID
- Provide a clear description of the issue
- Attach any relevant screenshots or documentation
We will review your request and respond within 3-5 business days. Our decision on exception requests is final.
5. Before You Purchase
To ensure Agent Logger meets your needs before purchasing, we recommend:
- Try the free trial to experience all features
- Review our documentation and system requirements
- Check compatibility with your browser and terminal setup
- Contact our support team with any questions before buying
By completing a purchase, you acknowledge that you have read and agree to this Refund Policy.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. The "Last updated" date at the top of this page indicates when the policy was last revised.